Now that the Horizon situation seems to be passing for the moment, I thought it prudent to point something out that I have been monitoring. It seems that this twitter complaint has inspired others to really get on board. I use twilert to monitor certain keywords that people use and to see in what context they are using them. Of course I have our company name and I regularly do random tests to see if my tweet turns up in my morning email report on that key word.
I also have a keyword report on “property management”. Since the well published situation that happened not to long ago, I am noticing this trend of complaining continuing. This is just with that particular expression alone. In the tweets I noticed they named the management company within their post. One company I knew and I let them know right away which they were grateful for. The others unfortunately I did not know who they were and felt sad that a customer complaint was going to go unheard.
My other thought was, how many tweeters are not using the expression “property management”, but are just naming the company name. When I tried to see a twitter presence on the companies that were named in the complaints, I could find none.
What lessons do you think need to be learned here????
On the hand, I felt quite privileged last night to monitor a property management company have an entire business meeting via twitter. Mike Whaling from @30Lines made this great comment last night to them, “Want transparency? Very interesting to watch @AlbertMBerriz & the McKinley team openly talk about their biz plans on Twitter. “
I was amazed myself to see a team embrace technology with people who are using it to its fullest potential and are using it to engage and connect with their residents.
Is this message getting out there?
Test comment---New to blogging and trying to get feed set up
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